Terms & Conditions

Last revision 1st November 2017

By requesting a product or service from Rock IT Limited you accept these terms and conditions. These terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions each time prior to purchasing any service or product from Rock IT Limited.

1. Supply Of Goods

Goods supplied to the customers remain the property of Rock IT until such time as they have been paid for in full. In the event of insolvency or liquidation the customer agrees to allow Rock IT or its agents reasonable access to such goods in order to facilitate their removal.

2. Data Privacy & Data Loss

In the course of our work, Rock IT may have privileged access to confidential information. We undertake to safeguard your equipment and data as far as is reasonably possible. Our policies require us to maintain the highest standards of confidentiality for our clients. We respect your privacy; your data is secured and staff policy expressly forbids unauthorised access to this data. We take all reasonable precautions to prevent the loss of client data whether working on site or in our offices.
We are conscious that backing up data is a time consuming task, and when working on site we are less likely to routinely back up data unless we perceive a real risk of data lost, in order to keep your charges as low as possible. However when working with systems that often already have problems it is inevitable that from time to time data loss will occur. When this happens we undertake to make all reasonable effort to recover this data using our in-house expertise, and at out own expense. By accepting our services the customer agrees to indemnify Rock IT from any losses arising from data loss as a result either directly or indirectly from our work. This clause is not an attempt to avoid responsibility, but rather an attempt to avoid vexatious litigation - our view is that if it really was that important then you would have backed it up anyway.

3. Care Of Equipment

Where we take equipment back to our workshop or offices we undertake to take good care of it and to return it in the same condition as we received it (or more usually in better condition than we received them it). Let us know if you are aware of any deficiencies as soon as possible and we will endeavour to sort things out.

In the unlikely event of us being responsible for losing or damaging a piece of equipment we undertake to replace it with a piece of equipment of similar or better specification.

4. Legal Jurisdiction

Contracts between you and Rock IT shall be governed by Gibraltar Law and you and Rock IT submit to the exclusive jurisdiction of the Gibraltar courts.

5. Credit Terms

Where credit terms are allowed, terms of payment are strictly net and payable 7 days from the date of our invoice. Rock IT reserves the right to implement charges on accounts outstanding beyond the time specified in this condition. A surcharge of 5% of the value of the goods ordered may be implemented if the payment due remains outstanding for the period of greater than 60 days after the date of the Company's invoice. Interest is applicable to outstanding amounts and the rate of interest charged shall be 4% per month from the due date until payment is made.