Terms & Conditions
Last revision 1st November 2007
By requesting a product or service from Rock IT Limited you accept these
terms and conditions. These terms and conditions are subject to change at
any time, and it is your responsibility to check these terms and conditions
each time prior to purchasing any service or product from Rock IT Limited.
1. Supply Of Goods
Goods supplied to the customers remain the property of Rock IT until such
time as they have been paid for in full. In the event of insolvency or liquidation
the customer agrees to allow Rock IT or its agents reasonable access to
such goods in order to facilitate their removal.
2. Data Privacy & Data Loss
In the course of our work, Rock IT may have privileged access to confidential
information. We undertake to safeguard your equipment and data as far as
is reasonably possible. Our policies require us to maintain the highest
standards of confidentiality for our clients. We respect your privacy; your
data is secured and staff policy expressly forbids unauthorised access to
this data. We take all reasonable precautions to prevent the loss of client
data whether working on site or in our offices.
We are conscious that backing up
data is a time consuming task, and when working on site we are less likely
to routinely back up data unless we perceive a real risk of data lost, in
order to keep your charges as low as possible. However when working with
systems that often already have problems it is inevitable that from time
to time data loss will occur. When this happens we undertake to make all
reasonable effort to recover this data using our in-house expertise, and
at out own expense. By accepting our services the customer agrees to indemnify
Rock IT from any losses arising from data loss as a result either directly
or indirectly from our work. This clause is not an attempt to avoid responsibility,
but rather an attempt to avoid vexatious litigation - our view is that if
it really was that important then you would have backed it up anyway.
3. Care Of Equipment
Where we take equipment back to our workshop or offices we undertake to
take good care of it and to return it in the same condition as we received
it (or more usually in better condition than we received them it). Let us
know if you are aware of any deficiencies as soon as possible and we will
endeavour to sort things out.
In the unlikely event of us being responsible for losing or damaging a piece
of equipment we undertake to replace it with a piece of equipment of similar
or better specification.
4. Legal Jurisdiction
Contracts between you and Rock IT shall be governed by Gibraltar Law and
you and Rock IT submit to the exclusive jurisdiction of the Gibraltar courts.
5. Credit Terms
Where credit terms are allowed, terms of payment are strictly net and payable
7 days from the date of our invoice. Rock IT reserves the right to implement
charges on accounts outstanding beyond the time specified in this condition.
A surcharge of 5% of the value of the goods ordered may be implemented if
the payment due remains outstanding for the period of greater than 60 days
after the date of the Company's invoice. Interest is applicable to outstanding
amounts and the rate of interest charged shall be 2% per month from the
due date until payment is made.