Rock IT Support & Downloads

Software Support

Posted 25th May 2008

Our customer support is available weekdays from 9am to 5pm, CET.

Incidents may be reported via email or on telephone +350 (200) 74121.
Support is only available outside our normal hours, by prior arrangement.

Hardware Support & Retail Sales

Posted 1st May 2008

As a software development house, we work closely with our resellers and partners to offer comprehensive support on all IT related issues. In Gibraltar, we can recommend the following businesses for your hardware support and IT purchasing needs.

Downloads

Last amended 25th September 2008

The following links are useful with regard to dealing with different types of installation issues.

NET Framework V2.0                               Crystal Reports 2005 Runtime Files              Crystal Reports 2008 Runtime Files

Windows XP Service Pack 3                     Windows Vista SP1
Windows 2000 Service Pack 4                 Windows XP Service Pack 2

MDAC 2.8 Service Pack 1                     NET Framework V1.1 & SP1                           Windows Installer V3.1
.NET Compact Framework 2 SP1

Looking for EasyPay?

Looking for the EasyPay? As from 21st May 2008, EasyPay has become so popular it now has its own product website! Please visit: http://www.easypay.gi

Online Backups

We recommend that all customers utilise backup software to store a copy of their valuable data offsite to protect against equipment failure, fire or theft. This award winning online backup facility will quickly and easily backup your data to an encrypted and secure backup facilities in California. The basic package is free and provides up to 2GB of data storage.

Remote Support

We offer all our customers the option of remote support. One workstation at the customers office can be set up with a remote support tool so that we can quickly diagnose and fix software without the need for a site visit. The secure support tool we use and recommend is LogMeIn. Customers can sign up for LogMeIn by clicking the logo above.

Internet Security

We recommend Kapersky Antivirus and Internet Security software to all our customers for their own protection. This product is currently leading security reviews.