Software Support

Posted 5th March 2013

Our customer support is available weekdays from 9am to 5pm, CET.

Incidents may be reported via email to or on telephone +350 (200) 74121.
Support is only available outside our normal hours, by prior arrangement.
For online support requests, or to track follow up, our online help desk system is available at this link.

We offer both contracts for software maintenance, network maintenance, prioritised support and many other types of IT service. If you are based in Gibraltar and are looking to outsource an aspect of IT support or maintenance, then please contact us! We would be happy for the opportunity to quote.


Last amended 21st December 2013

The following links are useful with regard to dealing with different types of installation issues.

NET Framework V2.0                               Crystal Reports 2005 Runtime Files               Crystal Reports 2008 Runtime Files
NET Framework V3.5

Windows Vista / 2003 SP2                       Windows XP Service Pack 3 

Windows 2000 Service Pack 4                 Windows XP Service Pack 2                            Windows Vista SP1

MDAC 2.8 Service Pack 1                         NET Framework V1.1 & SP1                           Windows Installer V3.1
.NET Compact Framework 2 SP1